Towing answering service

A towing answering service that never lets a call go to the next company

Stranded drivers call until someone answers. We answer every call 24/7, get the location, vehicle and situation right, and dispatch your on-call driver by your rules.

See plans and pricing

Call 1-800-395-2612

Nationwide. Plans from $75 per 4 weeks; under $1 a minute on our Business plan. No long-term contract.

Flatbed tow truck loading a pickup truck

New message1:52 AM

Towing company · after hours

Driver in a ditch on US-17 northbound near mile marker 12, no injuries, 2019 Silverado, needs a winch-out. Callback confirmed. On-call driver dispatched at 1:54 AM; ETA 35 minutes.

Dispatch · driver en routeCall recorded

Example

1987Answering calls since

24/7/365Live human representatives, nights and holidays

NationwideEvery service, in all 50 states

100% U.S.Human representatives, never offshore

English & SpanishBilingual on every plan

Calls we handle for towing companies

Every missed tow call is a job for a competitor. A person answering, fast, wins it.

Roadside and accident tows
Lockouts, jump-starts and tire changes
Motor club and fleet calls
Police and rotation-list requests
Private property and impound calls
Impound release information
Long-distance and heavy-duty quotes

How dispatch works

A representative answers in your company’s name and confirms the caller is safe.
Location and vehicle are captured exactly: road, direction, mile marker or cross street, make, model, color.
Your on-call driver is dispatched by call or text, and the representative keeps trying until a driver accepts.
The caller gets an ETA and every call is recorded and time-stamped.

Why clients trust us with these calls

Answered in seconds

Most calls are answered within three rings, 24 hours a day.

Dispatch until someone answers

If your on-call person doesn’t respond, the representative keeps working your list until someone does.

Storm-ready and secure

Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.

Every call recorded

Recordings and time-stamped logs show exactly what was said and when your crew was reached.

What it costs

Plans run from $75 to $999 per 4-week billing cycle, with 50 to 1,000 minutes included. Towing companies with heavy overnight volume usually choose Pro or Executive.

One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.

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Why CallNET

Live human representatives in the U.S., 24/7/365
Family-owned and answering calls since 1987
Your script on every call, every shift
Every call recorded
English and Spanish on every plan
No extra fees for transfers, patching or dispatch

Questions

Can you dispatch by area or truck type?

Yes. Give us your driver schedule, coverage areas and equipment, and the representative follows them for each call.

Can you quote prices?

Yes, if you give us your rate sheet. Representatives can quote standard rates and pass anything unusual to you.

How much does an answering service cost?

Our plans run from $75 to $999 per 4-week billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.

Can I keep my number?

Yes. You can forward your existing office line or cell phone to us, or we give you a local or toll-free number to advertise.

Is there a contract?

No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.