Pricing
Answering service plans and pricing
Live, US-based representatives on every plan, 24/7, bilingual in English and Spanish. Pick the minutes you need. Plans are billed every 28 days, and there is no long-term contract.
on our Business plan
Under $1 a minute for a live, trained human.
CallNET is the only major US live answering service with public plans under $1 a minute. Business includes 220 minutes for $219 every 28 days; Executive works out to $0.999.
Basic
For small businesses with a few employees
$75 per 28 days
- 50 minutes included
- $1.50 per included minute
- Extra minutes $1.25
Standard
For growing teams capturing more calls
$128 per 28 days
- 100 minutes included
- $1.28 per included minute
- Extra minutes $1.20
Best value
Business
For businesses with steady call volume
$219 per 28 days
- 220 minutes included
- $0.995 per included minute
- Extra minutes $1.19
Pro
For high volume, bookings and inquiries
$529 per 28 days
- 500 minutes included
- $1.058 per included minute
- Extra minutes $1.09
Executive
For companies with heavy call demand
$999 per 28 days
- 1,000 minutes included
- $0.999 per included minute
- Extra minutes $1.05
All prices per 28-day billing cycle. Minutes are billed in 6-second increments. Need more than 1,000 minutes? See Enterprise.
Custom pricing for programs above 1,000 minutes
Enterprise and multi-location programs get volume-based pricing built around your call volume, hours and complexity. We have run programs of up to 60,000 minutes a month.
- Better per-minute rates as volume grows
- Representatives trained on your account, and custom routing
- Overflow and after-hours programs
- HIPAA-compliant healthcare programs; we sign your Business Associate Agreement
Get an enterprise quote
Rates are quoted privately after a short discovery call about your volume and call types.
Or call 1-800-395-2612 and ask for enterprise.
Organizations we’ve answered for
No hidden fees, guaranteed.
Which plan fits?
Move the sliders to match your calls. We’ll suggest the plan with the lowest estimated cost, including extra minutes.
Not sure how many calls you get? Most businesses we set up start on Standard or Business and adjust after the first billing cycle.
An estimate only. Most calls take 1 to 2 minutes, including the message. We’ll confirm the right plan with you.
Included in every plan
- Live answering 24 hours a day, 7 days a week, 365 days a year
- 100% US-based representatives
- Bilingual English and Spanish representatives
- Custom call scripts for your business
- Every call digitally recorded for quality assurance
- Messages by text, email or fax
- Live message relay, call transfers and patching
- Online account access
- A free local number, or forward your existing line
- Enhanced voicemail with a live operator option
- Minutes cover calls, web chat and web forms
- No long-term contract
Good to know
Billing. Plans are billed every 28 days, so there are 13 bills a year.
Setup. One-time $50 setup and programming fee.
Deposit. A refundable deposit equal to your plan rate is on your first bill. It comes back when you cancel with 30 days' written notice.
Term. One-month minimum, then month to month. Full service terms
Add-ons
| Add-on | Price |
|---|---|
| miSecure encrypted two-way messaging, 1 to 3 devices | $9 per device per month |
| miSecure messaging, 4 to 7 devices | $7 per device per month |
| miSecure messaging, 8 or more devices | $5 per device per month |
| Translation services | $1.25 per minute |
The real math
Voicemail, AI, a receptionist, or CallNET
Every option has a price. The biggest cost usually isn't on the invoice: it's the customer who hung up and called someone else.
Voicemail
$0 /month
A person on the line: 0 of 168 hrs
No one answers. Many callers hang up and call the next business on the list.
AI receptionist
$30–$150 /month
A person on the line: Software, 168 hrs
Answers, but can't judge an emergency, calm an upset caller or think past its script.
Full-time receptionist
≈ $4,525 /month
A person on the line: 40 of 168 hrs
One person, business hours only. Nights, weekends, lunches and sick days go uncovered.
CallNET Business plan
≈ $237 /month
A person on the line: 168 of 168 hrs
Every call answered by a real, trained person, 24/7/365. The only major US live service with public plans under $1 a minute.
What are missed calls costing you?
Use your own numbers; nothing you enter leaves this page. CallNET Business plan: $219 per 28 days, about $237 a month.
Sources: receptionist cost uses the US median receptionist wage of $38,010 (BLS, May 2025) plus benefits, which are 30% of private-industry compensation (BLS, June 2026). AI price range from published entry plans. Full answering service vs. AI comparison
Pricing questions
How much does an answering service cost?
Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
How are minutes counted?
Minutes are counted from the moment a representative answers until the call and its follow-up are complete, billed in 6-second increments. Calls, web chats and web form responses all use plan minutes. Unused minutes do not roll over.
Do you charge per minute or per call?
Per minute, billed in 6-second increments. A 40-second wrong number uses 0.7 minutes, about 70 cents on the Business plan. Per-call services charge the same for a 20-second hang-up as for a five-minute intake; published live per-call plans in November 2026 worked out to about $7 to $10 a call. If most of your calls are short, small-increment per-minute billing usually costs less.
Will you sign our HIPAA Business Associate Agreement?
Yes. CallNET is HIPAA-compliant. Send us your organization’s BAA and we sign and return it before your first call. Patient messages can go through miSecure encrypted messaging, an add-on priced on this page. What to ask any answering service about HIPAA.
Do you work with our scheduling software or CRM?
Every message reaches you by text, email or fax, and every call is in your online account. If you want us to book into your scheduling system or enter leads in your CRM, tell us which software you use and we will confirm what we can do before you sign up.
Do you charge extra for transfers, patching or dispatch?
No. Transfers, patching, paging and message delivery are included in your plan minutes. Optional add-ons, such as miSecure encrypted messaging and translation, are priced on this page and billed only if you choose them.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days' written notice to cancel and your deposit is returned once your account is paid in full.
Can I keep my number?
Yes. You can forward your existing office line or cell phone to us, or we give you a local or toll-free number to advertise.
Hear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.