Plumbing answering service

A plumbing answering service for the calls that can’t wait

Burst pipes, backups and water heaters don’t keep office hours. A trained representative answers, gets the address and the problem, and reaches your on-call plumber by your rules.

See plans and pricing

Call 1-800-395-2612

Nationwide. Plans from $75 per 28 days; under $1 a minute on our Business plan. No long-term contract.

Message to your on-call plumber9:51 PM

Plumbing company · after hours

Caller reports water coming through the kitchen ceiling; main shutoff located and closed. Address and callback confirmed. On-call plumber called at 9:52 PM; arriving within the hour.

Emergency · dispatchedCall recorded

Example

1987Answering calls since

24/7/365Live human representatives, nights and holidays

NationwideEvery service, in all 50 states

100% USHuman representatives, never offshore

BilingualEnglish and Spanish on every plan

Calls we handle for you

Every job request arrives with an address, a callback number and a clear description of the problem.

Emergency calls after hours
On-call plumber dispatch
Service requests and quotes
Water heater and drain calls
Commercial and property manager accounts
Overflow while your team is on jobs

How urgent calls reach you

A representative answers in your company’s name and asks your intake questions.
Emergency? Your on-call plumber is called, texted or paged until someone accepts the job.
Routine? The request goes to your office, ready to schedule in the morning.
Every call is recorded and every message kept in your online account.

Why clients trust us with these calls

Answered in seconds

Most calls are answered within three rings, 24 hours a day.

Dispatch until someone answers

If your on-call person doesn’t respond, the representative keeps working your list until someone does.

Storm-ready and secure

Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.

Every call recorded

Recordings and time-stamped logs show exactly what was said and when your crew was reached.

What it costs

Plans run from $75 to $999 per 28-day billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.

One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.

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Why CallNET

Live human representatives in the US, 24/7/365
Family-owned and answering calls since 1987
Your script on every call, every shift
Every call recorded
Bilingual: English and Spanish on every plan
No extra fees for transfers, patching or dispatch

Questions

What happens with an urgent call?

You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.

Can you answer while we’re on job sites during the day?

Yes. Forward your line to us when your crew can’t pick up, and we answer as your office.

How much does an answering service cost?

Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.

Can I keep my number?

Yes. You can forward your existing office line or cell phone to us, or we give you a local or toll-free number to advertise.

Is there a contract?

No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.