Service Terms

Last updated: October 21, 2026

These terms explain how CallNet Answering Service plans work. CallNet Answering Service is a trade name of Coastal Callnet Corporation, 1908 Eastwood Road, Suite 330, Wilmington, NC 28403. If anything here differs from your signed service agreement, your service agreement controls.

Plans and billing

  • Plans are billed every 4 weeks.
  • Each plan includes a set number of receptionist minutes per billing cycle. Calls, web chats and web form responses all use plan minutes.
  • Minutes used beyond your plan are billed at your plan’s per-minute overage rate, shown on our Pricing page.
  • Unused minutes [do not roll over / roll over for one cycle] to the next billing cycle.
  • Minutes are counted [from the moment a receptionist answers until the call or task is complete, rounded up to the next (6-second / 30-second / full) minute].
  • Payment is due [on receipt / within __ days of the invoice date]. We accept [credit card, ACH, check].
  • [Late payments are charged __. Service may be suspended if an account is more than __ days past due.]

Setup fee

New accounts pay a one-time $50 setup and programming fee on the first bill. This covers building your custom call scripts and account and is [non-refundable].

Deposit

Your first bill includes a refundable deposit equal to your plan’s base rate. We return the deposit when you cancel with 30 days’ written notice and your account is paid in full. Refunds are issued within [__] days by [check / credit to the original payment method].

Term and renewal

  • There is no long-term contract. Plans have a one-month minimum, then continue month to month.
  • Your plan renews automatically every billing cycle until you cancel.

Canceling

To cancel, give us 30 days’ written notice by email to [EMAIL] or by mail to the address above. Service and billing continue through the 30-day notice period. We confirm every cancellation in writing.

Changing your plan

You can move to a larger or smaller plan at any time by contacting us. Changes take effect [at the start of your next billing cycle].

Price changes

We will give you at least [30] days’ written notice before any change to your plan rate, overage rate or fees.

Add-ons

Optional add-ons, such as miSecure encrypted messaging and translation services, are billed at the rates on our Pricing page and only when you choose them.

Refunds and billing questions

  • Plan fees are [not prorated or refunded for partial billing cycles].
  • If you believe there is an error on your bill, contact us within [60] days of the invoice date. We will review your call records with you and credit any confirmed error on your next bill.

Questions or concerns

If you have a question or a problem with your service, contact us and we will respond within [one business day].

CallNet Answering Service
1908 Eastwood Road, Suite 330
Wilmington, NC 28403
(910) 799-7007 ยท 1-800-395-2612
[BILLING / SUPPORT EMAIL]