Last updated: October 22, 2026
These terms explain how CallNET Answering Service plans work. CallNET Answering Service is a trade name of Coastal Callnet Corporation, 1908 Eastwood Road, Suite 330, Wilmington, NC 28403. If anything here differs from your signed service agreement, your service agreement controls.
Plans and billing
- Plans are billed every 28 days.
- Each plan includes a set number of receptionist minutes per billing cycle. Calls, web chats and web form responses all use plan minutes.
- Minutes used beyond your plan are billed at your plan’s per-minute overage rate, shown on our Pricing page.
- Unused minutes do not roll over to the next billing cycle.
- Minutes are counted from the moment a call is answered until the task is complete, and billed in 6-second increments, rounded up.
- Payment is due on receipt. We accept credit card, ACH, & check.
- Payments not received within 28 days of the due date are considered late. Service may be suspended if an account is more than 60 days past due.
Setup fee
New accounts pay a one-time $50 setup and programming fee on the first bill. This covers building your custom call scripts and account and is non-refundable.
Deposit
Your first bill includes a refundable deposit equal to your plan’s base rate. We return the deposit when you cancel with 30 days’ written notice and your account is paid in full. Refunds are issued within 30 days by check or credit to the original payment method.
Term and renewal
- There is no long-term contract. Plans have a one-month minimum, then continue month to month.
- Your plan renews automatically every billing cycle until you cancel.
Canceling
To cancel, give us 30 days’ written notice by email to info@callnetcorp.com or by mail to the address above. Service and billing continue through the 30-day notice period. We confirm every cancellation in writing.
Changing your plan
You can move to a larger or smaller plan at any time by contacting us. Changes take effect at the start of your next billing cycle.
Price changes
We will give you at least 30 days’ written notice before any change to your plan rate, overage rate or fees.
Add-ons
Optional add-ons, such as miSecure encrypted messaging and translation services, are billed at the rates on our Pricing page and only when you choose them.
Refunds and billing questions
- Plan fees are not prorated or refunded for partial billing cycles.
- If you believe there is an error on your bill, contact us within 60 days of the invoice date. We will review your call records with you and credit any confirmed error on your next bill.
Questions or concerns
If you have a question or a problem with your service, contact us and we will respond within one business day.
CallNET Answering Service
1908 Eastwood Road, Suite 330
Wilmington, NC 28403
(910) 799-7007 · 1-800-395-2612
info@callnetcorp.com