Live chat answering
Live chat on your website, answered by people
Our representatives can answer the chat window on your website the same way they answer your phones: your script, your rules, real people.
Nationwide. Plans from $75 per 28 days; under $1 a minute on our Business plan. No long-term contract.
Message to your sales team4:48 PM
Website chat · roofing company
Visitor asked for a roof inspection after storm damage. Address, insurance carrier and photos link collected. Lead emailed to sales at 4:52 PM.
Chat · lead sentCall recorded
Example
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% USHuman representatives, never offshore
BilingualEnglish and Spanish on every plan
Calls we handle for you
Visitors who use chat are often ready to buy. A person on the other end keeps them there.
- Lead capture from website visitors
- Answers from your approved script
- Appointment and quote requests
- Escalation to your team for urgent requests
- Uses the same plan minutes as calls
How it works
- Tell us which chat tool you use and give us your script.
- Our representatives answer chats in your company’s name.
- Leads and requests are sent to your team right away.
- Chat time uses plan minutes, billed like calls.
Why clients trust us with these calls
Answered by a person
A trained representative answers your website chats live, 24 hours a day.
Dispatch until someone answers
If your on-call person doesn’t respond, the representative keeps working your list until someone does.
Storm-ready and secure
Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.
Every call recorded
Recordings and time-stamped logs show exactly what was said and when your crew was reached.
What it costs
Plans run from $75 to $999 per 28-day billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.
One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.
Why CallNET
- Live human representatives in the US, 24/7/365
- Family-owned and answering calls since 1987
- Your script on every call, every shift
- Every call recorded
- Bilingual: English and Spanish on every plan
- No extra fees for transfers, patching or dispatch
Questions
Which chat tools do you work with?
Call us with the tool you use and we will confirm how we connect to it.
How much does an answering service cost?
Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.
Other businesses we answer for
Medical practices
Every specialty: on-call paging by your protocol, refill and appointment requests.
How we answer
Law firms
New-client intake by your script; urgent matters to the attorney on duty.
How we answer
Property management
Maintenance emergencies routed to the right vendor or manager.
How we answer
Overflow and call centers
Extra trained representatives for busy hours, peak season and backup.
How we answerHear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.