Enterprise and multi-location
Enterprise answering and call center programs
Custom programs for national brands, health systems, utilities, franchise networks and multi-location companies. We have run programs of up to 60,000 minutes a month with live, U.S. based representatives, 24/7.
Custom, volume-based pricing for programs above 1,000 minutes. Quoted privately.
60,000Minutes a month on our largest programs
Since 1987Running live answering programs
24/7/365Coverage with no gaps
100% U.S.Representatives, never offshore
Enterprise organizations we’ve answered for
Also the American Red Cross and the U.S. Army Corps of Engineers, among thousands of businesses since 1987.
Programs we run
Overflow for your call center
Calls roll to us when your queue backs up, so hold times and abandonment stay down.
After-hours and weekend coverage
Your internal team covers business hours; we cover everything else.
Representatives trained on your account
Training on your products, scripts and systems before launch.
Inbound sales and direct response
Response lines sized for campaign spikes, with lead capture and order taking.
Multi-location and franchise networks
One program, many locations: callers routed by location, service line or schedule.
Healthcare programs
Health systems, physician groups, hospice and home health networks. We sign your Business Associate Agreement.
Utility and municipal lines
Outage, main-break and service lines with surge coverage during storms.
Customer care and help desk
First-line support from your knowledge base, with clean escalation to your team.
How an enterprise program starts
- Discovery. We learn your call types, volumes by hour, systems and service levels.
- Program design. Scripts, routing, escalation and reporting built around your operation.
- Custom proposal. Volume pricing for your program, quoted privately.
- Launch and ramp. Representatives trained on your account; we go live in phases if you prefer.
- Direct access. Direct access to the owners, before and after launch.
Why enterprises choose a family-owned partner
Owners at the table
Your program is reviewed by the people who run the company, not passed between account managers.
U.S. only
Every representative works in the United States. No offshore overflow, ever.
Compliance
We sign your Business Associate Agreement and review your vendor requirements; every call recorded.
Resilience and security
A secure cloud call platform with strong cybersecurity, run by a company that has answered through coastal storms since 1987.
Enterprise questions
How is enterprise pricing set?
Programs above 1,000 minutes per billing cycle get custom, volume-based pricing that depends on your volume, hours and call complexity. We quote it privately after a discovery call.
How large a program can you run?
Our largest programs have run up to 60,000 minutes a month. Tell us your volume by hour and we will show you how we would staff it.
Can you work alongside our own call center?
Yes. Many enterprise clients use us for overflow, after-hours or backup while their own team handles core hours.
Do you sign BAAs and security agreements?
Yes. We sign your Business Associate Agreement.
Hear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.