Home health answering service
A home health answering service that keeps patients, caregivers and clinicians connected
Patients, families and referral sources reach a trained person 24/7. Clinical concerns go to your on-call nurse or therapist by your rules; visit changes, supply requests and referrals reach your office by morning.
We sign your Business Associate Agreement. Under $1 a minute on our Business plan.
New message7:40 PM
Home health agency · Sunday
Patient’s wife reports his wound dressing is soaked through and he feels feverish. Callback confirmed. On-call RN paged at 7:41 PM; RN called back at 7:48 PM.
Clinical · RN reachedCall recorded
Example
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% U.S.Human representatives, never offshore
English & SpanishBilingual on every plan
Calls we handle for home health agencies
Your clinicians are in the field. We keep the phones answered so nothing waits.
- Clinical concerns routed to the on-call nurse or therapist
- Missed or late visit calls
- Visit scheduling and change requests
- New referrals from hospitals and physicians
- Medical supply and equipment questions
- Caregiver and staffing calls
- Family messages
Agencies we answer for
- Medicare-certified home health
- Private-duty and personal care
- Home infusion
- Skilled nursing at home
- Therapy agencies (PT, OT, speech)
- Durable medical equipment suppliers
How urgent calls reach you
- A representative answers in your agency’s name.
- Clinical concern? Your on-call clinician is paged by your rules and the caller is told what happens next.
- New referral? Details go to intake right away so you can accept it first.
- Everything is logged and recorded for your records.
Why clients trust us with these calls
We sign your BAA
Send us your organization’s Business Associate Agreement and we sign and return it before your first call.
Encrypted messaging
Patient details can go through miSecure, encrypted two-way messaging for health information.
Trained for clinical calls
Representatives are trained on on-call protocols and on calm, compassionate handling of patients and families.
Every call recorded
Recordings and time-stamped logs show exactly what was said and when your staff was reached.
What it costs
Plans run from $75 to $999 per 4-week billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.
One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.
Why CallNET
- Live human representatives in the U.S., 24/7/365
- Family-owned and answering calls since 1987
- Your script on every call, every shift
- Every call recorded
- English and Spanish on every plan
- No extra fees for transfers, patching or dispatch
Questions
Can you take referrals after hours?
Yes. We take referral details by your script and send them to your intake team immediately, so you can respond before another agency does.
Do you sign Business Associate Agreements?
Yes. Send us your organization’s Business Associate Agreement and we sign it and return it before we answer your first call. Patient messages can go through miSecure encrypted messaging, an add-on.
What happens with an urgent call?
You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.
How much does an answering service cost?
Our plans run from $75 to $999 per 4-week billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.
Other businesses we answer for
Hospice
Families reach a calm person at 3 a.m.; the on-call nurse is reached by your rules.
How we answer
Medical practices
Every specialty: on-call paging by your protocol, refill and appointment requests.
How we answer
Dental offices
Emergencies screened for the dentist on call; appointment requests logged.
How we answer
Overflow and call centers
Extra trained representatives for busy hours, peak season and backup.
How we answerHear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.