Dental answering service
A dental answering service that knows an emergency from a question
After-hours calls answered by a trained human representative in the US. Swelling, trauma and post-op problems go to the dentist on call; appointment requests are waiting for your front desk in the morning.
HIPAA-compliant. We sign your Business Associate Agreement. Under $1 a minute on our Business plan.
Message to your on-call dentist2:14 AM
Dental office · after hours
Caller reports swelling and a fever of 101 after an extraction yesterday. Asked for the on-call dentist. Callback number confirmed. Dentist on call paged at 2:15 AM.
Urgent · pagedCall recorded
Example
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% USHuman representatives, never offshore
BilingualEnglish and Spanish on every plan
Calls we handle for you
Your patients reach a calm, consistent voice. Your team starts the day with every request written down.
- Dental emergencies after hours
- Post-op questions and problems
- Appointment requests, changes and cancellations
- New-patient inquiries
- Insurance and billing callbacks for your team
- Lunch-hour and overflow answering
Dental practices we answer for
- General and family dentistry
- Pediatric dentistry
- Oral and maxillofacial surgery
- Orthodontics
- Endodontics
- Periodontics
- Prosthodontics
- Multi-location dental groups
How urgent calls reach you
- A representative answers in your office’s name and asks your screening questions.
- Emergency by your rules? The dentist on call is paged, texted or called, and the caller can be patched through.
- Not urgent? The representative takes a full message and confirms the callback number.
- Your morning list is ready by text, email or in your online account. Every call is recorded.
Why clients trust us with these calls
We sign your BAA
HIPAA-compliant. Send us your organization’s Business Associate Agreement and we sign and return it before your first call.
Encrypted messaging
Patient details can go through miSecure, encrypted two-way messaging for health information.
Trained for clinical calls
Representatives are trained on on-call protocols and on calm, compassionate handling of patients and families.
Every call recorded
Recordings and time-stamped logs show exactly what was said and when your staff was reached.
What it costs
Plans run from $75 to $999 per 28-day billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.
One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.
Why CallNET
- Live human representatives in the US, 24/7/365
- Family-owned and answering calls since 1987
- Your script on every call, every shift
- Every call recorded
- Bilingual: English and Spanish on every plan
- No extra fees for transfers, patching or dispatch
Questions
Can you book appointments?
We can take appointment requests with the patient’s details and preferred times, and send them to your front desk to confirm. Ask us about your scheduling system.
What happens with an urgent call?
You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.
Are your representatives real people in the United States?
Yes. Calls are answered live by trained representatives at our call center in Wilmington, North Carolina, with US-based backup representatives for overflow and storms. We do not use AI to answer calls, and we never send calls overseas.
How much does an answering service cost?
Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.
Why not use an AI receptionist?
A patient with a broken tooth or swelling after hours needs a trained person who can judge how urgent it is, keep the caller calm and reach your on-call staff. An AI receptionist can handle simple, predictable calls, but it can’t make that judgment. See how the two compare on cost, emergencies and accountability: answering service vs. AI receptionist.
Do you sign a Business Associate Agreement?
Yes. CallNET is HIPAA-compliant. Send us your practice’s Business Associate Agreement and we sign and return it before service starts.
Who decides what counts as a dental emergency?
You do. We follow your written protocol on every call. Many practices have the on-call dentist paged for facial swelling, a knocked-out tooth or bleeding that won’t stop, and keep routine requests for the morning.
How fast do you answer?
Our average answer time is 1.5 seconds, under three rings, 24 hours a day, including nights, weekends and holidays.
How do messages reach us securely?
By text, email or your online account, with encrypted secure messaging available as an add-on. Urgent calls go to your on-call dentist by your rules, and we keep trying until someone answers.
Other businesses we answer for
Medical practices
Every specialty: on-call paging by your protocol, refill and appointment requests.
How we answer
Home health
Patient and caregiver calls, visit changes and on-call clinician paging.
How we answer
Law firms
New-client intake by your script; urgent matters to the attorney on duty.
How we answer
Overflow and call centers
Extra trained representatives for busy hours, peak season and backup.
How we answerHear what a real CallNET call sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.