Rental property answering service

A rental property answering service for owners, managers and vacation rentals

Tenants and guests reach a person 24/7 for lockouts, leaks, no-heat calls and late check-ins. Emergencies go to your maintenance contact by your rules; booking and leasing inquiries come to you as leads.

See plans and pricing

Call 1-800-395-2612

Nationwide. Plans from $75 per 4 weeks; under $1 a minute on our Business plan. No long-term contract.

House keys held over a small model house

New message11:18 PM

Vacation rental · Saturday

Guest at the beach house can’t open the lockbox; party of six waiting. Backup code steps given per your script; door opened at 11:24 PM. Owner emailed a summary.

Resolved · owner notifiedCall recorded

Example

1987Answering calls since

24/7/365Live human representatives, nights and holidays

NationwideEvery service, in all 50 states

100% U.S.Human representatives, never offshore

English & SpanishBilingual on every plan

Calls we handle for rental owners and managers

Whether you own a dozen units or manage hundreds of vacation homes, your callers reach a person, not voicemail.

Lockouts and access problems
Leaks, no-heat and no-AC emergencies
Late check-in and check-out questions
Booking and availability inquiries
Leasing and showing requests
Noise and neighbor complaints
Storm and evacuation calls

Rental businesses we answer for

Vacation and short-term rentals
Single-family rental owners
Small multifamily landlords
Beach and mountain rental companies
Corporate and furnished housing
Student housing

How urgent calls reach you

A representative answers in your company’s name and identifies the property.
Emergency? Your maintenance contact or vendor is called by your rules.
Booking or leasing inquiry? The lead goes to you right away.
Every call is recorded so you have a record of every report.

Why clients trust us with these calls

Answered in seconds

Most calls are answered within three rings, 24 hours a day.

Dispatch until someone answers

If your on-call person doesn’t respond, the representative keeps working your list until someone does.

Storm-ready and secure

Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.

Every call recorded

Recordings and time-stamped logs show exactly what was said and when your crew was reached.

What it costs

Plans run from $75 to $999 per 4-week billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.

One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.

Compare plans

Why CallNET

Live human representatives in the U.S., 24/7/365
Family-owned and answering calls since 1987
Your script on every call, every shift
Every call recorded
English and Spanish on every plan
No extra fees for transfers, patching or dispatch

Questions

Can you handle different rules for each property?

Yes. Each property can have its own instructions, contacts and emergency rules.

What happens with an urgent call?

You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.

How much does an answering service cost?

Our plans run from $75 to $999 per 4-week billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.

Is there a contract?

No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.