24-hour answering service

A 24-hour answering service with a live person on every call

Trained representatives in the US answer your calls 24 hours a day, 365 days a year, in your company’s name. Urgent calls reach your on-call staff by your rules; everything else is a clean message.

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Call 1-800-395-2612

Nationwide. Plans from $75 per 28 days; under $1 a minute on our Business plan. No long-term contract.

Answering service representative on a call at her desk

Message to your on-call tech4:20 AM

Home services company · Sunday

Caller reports a garage door stuck open after a storm; property not secure. Address and callback confirmed. On-call tech called at 4:21 AM; on the way.

Urgent · dispatchedCall recorded

Example

1987Answering calls since

24/7/365Live human representatives, nights and holidays

NationwideEvery service, in all 50 states

100% USHuman representatives, never offshore

BilingualEnglish and Spanish on every plan

Calls we handle for you

Use us around the clock, or only for the hours you choose: nights, weekends, holidays, lunch or overflow.

Every call answered live, day and night
Emergency dispatch and on-call paging
Messages with callback numbers confirmed
Live transfers when you want them
Appointment, order and service requests
Bilingual: English and Spanish on every plan

How urgent calls reach you

Your calls ring to us all day or only when you choose.
A representative answers in your company’s name and follows your script.
Urgent calls go to your on-call person by your rules.
Messages reach you by text, email, fax or your online account. Every call is recorded.

Why clients trust us with these calls

Answered in seconds

Most calls are answered within three rings, 24 hours a day.

Dispatch until someone answers

If your on-call person doesn’t respond, the representative keeps working your list until someone does.

Storm-ready and secure

Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.

Every call recorded

Recordings and time-stamped logs show exactly what was said and when your crew was reached.

What it costs

Plans run from $75 to $999 per 28-day billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.

One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.

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Why CallNET

Live human representatives in the US, 24/7/365
Family-owned and answering calls since 1987
Your script on every call, every shift
Every call recorded
Bilingual: English and Spanish on every plan
No extra fees for transfers, patching or dispatch

Questions

Are you really open 24/7?

Yes. Live representatives answer 24 hours a day, 7 days a week, 365 days a year, including holidays.

What happens with an urgent call?

You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.

How much does an answering service cost?

Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.

Can I keep my number?

Yes. You can forward your existing office line or cell phone to us, or we give you a local or toll-free number to advertise.

Is there a contract?

No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.