North Carolina answering service
A North Carolina answering service, in Wilmington since 1987
CallNET is a family-owned live answering service headquartered in Wilmington. Trained human representatives answer for North Carolina businesses from the coast to the mountains, in your company’s name, 24 hours a day, in English and Spanish.
Human representatives only. No AI. No long-term contract.
1987Answering from Wilmington since
24/7/365Live human representatives, nights and holidays
$0.995Per included minute on the Business plan
6 secondsBilling increment, so short calls cost little
BilingualEnglish and Spanish on every plan
Why a North Carolina service answers North Carolina calls better
We know the places your callers name. A caller in Leland, Garner or Boone gives a town, a road and a county. Our representatives answer from Wilmington and know the state’s towns and counties, so the address your on-call technician or nurse receives is the right one.
We plan for North Carolina weather. We are a coastal company and have planned for hurricane season since 1987. Our call system runs in the cloud, not on equipment in our building, and US-based backup representatives keep answering if our office is affected.
You can reach the owners. CallNET is owned and run by Robert and Angela Senior. When you call the office, you talk to the people who run the company.
A person answers every call. We do not use AI to answer your phones. A trained representative follows your script, recognizes an emergency and reaches your on-call person by your rules.
CallNET Answering Service
1908 Eastwood Road, Suite 330
Wilmington, NC 28403
Sales: 1-800-395-2612
Current clients: (910) 799-7007
Answering 24 hours a day, 365 days a year, for businesses anywhere in North Carolina and every other US state.
Where we answer in North Carolina
Every call, from every region, is answered by the same trained team. Forward your existing line to us, or use a local or toll-free number we provide.
Wilmington and the coast
Our home market: Wilmington, Wrightsville Beach, Carolina Beach, Leland, Hampstead, Southport, Oak Island and Jacksonville, plus New Hanover, Brunswick, Pender and Onslow counties. More about our Wilmington answering service.
Eastern North Carolina and the Outer Banks
Greenville, New Bern, Morehead City, Goldsboro, Kinston, Rocky Mount, Elizabeth City and the Outer Banks, where seasonal call volume and storm nights make after-hours coverage matter most.
The Triangle
Raleigh, Durham, Cary, Chapel Hill, Apex, Wake Forest and the Research Triangle, for medical practices, law firms, property managers and contractors.
Charlotte and the Piedmont
Charlotte, Gastonia, Concord, Huntersville and Mooresville, including overflow programs for larger offices.
The Triad
Greensboro, Winston-Salem, High Point and Burlington.
Fayetteville and the Sandhills
Fayetteville, Southern Pines, Pinehurst, Sanford and Lumberton.
Asheville and the mountains
Asheville, Hendersonville, Boone and western North Carolina, including rental properties and contractors with mountain service areas.
North Carolina businesses we answer for
Medical practices
On-call paging by your protocol. HIPAA-compliant; we sign your Business Associate Agreement.
How we answer
HVAC
No-heat and no-cool calls dispatched to your on-call tech, day or night.
How we answer
Plumbing
Burst pipes and backups get a person and a dispatch, not voicemail.
How we answer
Property management
Maintenance emergencies routed to the right vendor or manager.
How we answer
Hospice and home health
Families reach a calm person at 3 a.m.; your on-call nurse is reached by your rules.
How we answer
Law firms
New-client intake by your script; urgent matters to the attorney on duty.
How we answerHurricane season in North Carolina
When the storm hits, your phones stay answered.
North Carolina businesses get their busiest, most urgent calls on the nights offices close and power fails. Our call system runs in the cloud, not on equipment in our building, and our US-based backup representatives keep answering if our building is affected. Your callers reach a person and your on-call staff get the urgent calls.
What happens to your business phones in a hurricane, and how to prepare
What it costs
| Plan | Price per 28 days | Minutes included | Per included minute |
|---|---|---|---|
| Basic | $75 | 50 | $1.50 |
| Standard | $128 | 100 | $1.28 |
| Business | $219 | 220 | $0.995 |
| Pro | $529 | 500 | $1.058 |
| Executive | $999 | 1,000 | $0.999 |
Comparing services? We published every North Carolina answering service’s public pricing we could find, side by side: North Carolina answering services compared.
North Carolina answering service questions
Where are your representatives?
Our representatives answer from our call center in Wilmington, North Carolina, with US-based backup representatives for overflow and storms. Calls are never sent overseas.
Do you answer for businesses outside Wilmington?
Yes. We answer for businesses anywhere in North Carolina and in every other US state. Setup is the same everywhere: we build your script, you forward your line, and we start answering.
How much does an answering service cost in North Carolina?
CallNET plans run from $75 for 50 minutes to $999 for 1,000 minutes every 28 days. The Business plan is $219 for 220 minutes, $0.995 per included minute. Minutes are billed in 6-second increments. There is a one-time $50 setup fee and a refundable deposit.
Do you charge per minute or per call?
Per minute, billed in 6-second increments. A 40-second wrong number uses 0.7 minutes, about 70 cents on the Business plan. Per-call services charge the same for a short hang-up as for a long intake.
Will you sign our HIPAA Business Associate Agreement?
Yes. CallNET is HIPAA-compliant. Send us your organization’s BAA and we sign and return it before your first call. Patient messages can go through miSecure encrypted messaging, an add-on.
What happens to my calls during a hurricane?
Our call system runs in the cloud, not on equipment in our building, and US-based backup representatives keep answering if our office is affected. Your callers still reach a person.
Are your representatives bilingual?
Yes. Bilingual representatives answer in English and Spanish on every plan, at no extra charge.
Hear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.