Wilmington, NC answering service
A Wilmington answering service, run from Wilmington since 1987
CallNET answers phones for Cape Fear businesses from our call center on Eastwood Road: medical and dental practices, HVAC and plumbing companies, property managers, law firms and more. A trained person answers every call in your company’s name, 24 hours a day.
Local owners. Local call center. No long-term contract.
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% USHuman representatives, never offshore
BilingualEnglish and Spanish on every plan
Your neighbors answer your phones
We are a family business that started in Wilmington in 1987 and never left. Our representatives answer from our call center here, with US-based backup representatives for overflow and storms. When you call the office, you can reach the owners.
CallNET is owned and run by Robert and Angela Senior. Several national answering services publish pages for Wilmington; before you choose one, ask where the person answering your calls sits. Ours sit on Eastwood Road.
Local businesses use us for after-hours and weekend calls, overflow when the front desk is busy, emergency dispatch to on-call staff, and full-time answering for offices without a receptionist.
Your callers dial your number as usual. Forward your line to us, or use a local 910 or toll-free number we provide.
CallNET Answering Service
1908 Eastwood Road, Suite 330
Wilmington, NC 28403
Sales: 1-800-395-2612
Current clients: (910) 799-7007
Answering 24 hours a day, 365 days a year
Cape Fear businesses we answer for
Every industry, from one-person shops to regional companies with hundreds of employees.
Medical practices
Every specialty: on-call paging by your protocol, refill and appointment requests.
How we answer
Law firms
New-client intake by your script; urgent matters to the attorney on duty.
How we answer
Property management
Maintenance emergencies routed to the right vendor or manager.
How we answer
HVAC
No-heat and no-cool calls dispatched to your on-call tech, day or night.
How we answer
Plumbing
Burst pipes and backups get a person and a dispatch, not voicemail.
How we answer
Dental offices
Emergencies screened for the dentist on call; appointment requests logged.
How we answer
Home health
Patient and caregiver calls, visit changes and on-call clinician paging.
How we answer
Towing
Every tow request answered and dispatched with location, vehicle and callback.
How we answer
Rental properties
Guests and tenants reach a person for lockouts, leaks and late check-ins.
How we answer
Hospice
Families reach a calm person at 3 a.m.; the on-call nurse is reached by your rules.
How we answer
Water utilities
Outage and main-break reports logged and escalated to your crew on call.
How we answer
Your business
Don’t see your industry? We answer for every kind of business, of every size.
How we answerWhen everyone else goes dark
When the storm hits, your phones stay answered.
Hurricanes, ice storms and power outages are when your customers need you most, and when offices close, phone lines fail and other businesses go to voicemail. Your callers still reach a trained person, and your on-call staff still get the urgent calls.
We are a coastal North Carolina company and we have planned for the worst night of the year since 1987. Our call system runs in the cloud, not on equipment in our building, and our US-based backup representatives keep answering if our building is affected. The platform is protected by strong cybersecurity.
Towns we serve around Wilmington
New Hanover, Brunswick, Pender and Onslow counties, the rest of North Carolina, and every other US state. Our North Carolina answering service.
- Wilmington
- Wrightsville Beach
- Carolina Beach
- Kure Beach
- Leland
- Porters Neck
- Ogden
- Castle Hayne
- Hampstead
- Topsail Beach
- Surf City
- Burgaw
- Southport
- Oak Island
- Jacksonville
Wilmington answering service questions
Is CallNET based in Wilmington?
Yes. CallNET has been headquartered in Wilmington, North Carolina since 1987. Our office and call center are at 1908 Eastwood Road, Suite 330.
Do you only answer for Wilmington businesses?
No. We answer for businesses nationwide, but we have answered for Wilmington-area offices, practices and contractors for nearly four decades.
What happens to my calls during a hurricane?
Our call system runs in the cloud, not on equipment in our building, and US-based backup representatives keep answering if our office is affected. Your callers still reach a person.
Can I get a local 910 number?
Yes. You can forward your existing line to us, or we can provide a local or toll-free number for your business.
Do you sign HIPAA Business Associate Agreements for Wilmington practices?
Yes. CallNET is HIPAA-compliant. Send us your organization’s BAA and we sign and return it before your first call. Patient messages can go through miSecure encrypted messaging, an add-on.
Do you charge per minute or per call?
Per minute, billed in 6-second increments, so a short wrong-number call costs cents, not a full call fee.
How much does it cost?
Plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. The Business plan is $219 for 220 minutes, $0.995 per included minute, and minutes are billed in 6-second increments. There is a one-time $50 setup fee and a refundable deposit, and no long-term contract. How our prices compare with other North Carolina services.
Hear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.