How it works
How our answering service works
You tell us how your calls should be handled. We build it into your account, and every representative on every shift follows it.
Getting started
- Choose a plan. Pick the minutes that fit your call volume. You can change plans later; changes start with your next billing cycle.
- Give us your instructions. Your greeting, the questions to ask, which calls are urgent, who to reach and how, and where messages go. We write the script and build your account. The one-time $50 setup fee covers this.
- Point your calls to us. Forward your existing line when you want us to answer, all day or after hours, or use a local or toll-free number we give you.
- We answer. Representatives greet callers in your company’s name and follow your script. Messages reach you by text, email or fax and are kept in your online account.
- Adjust anytime. New on-call schedule, holiday hours, a new service line: tell us and we update your instructions.
What you decide
- When we answer: 24/7, after hours, lunch, overflow or weekends
- How we greet callers
- What to ask each type of caller
- What counts as urgent, and who gets called, paged or texted
- Which calls to transfer live
- How and when you get messages
What you get
- A trained representative on every call, with bilingual answering in English and Spanish
- Messages with callback numbers confirmed
- Urgent calls escalated by your rules
- Every call recorded for quality assurance
- Online account access to your messages
- One bill every 28 days, with no extra charge for transfers or dispatch
Setup questions
How fast can we start?
Most accounts are answering within 48 hours of sending us their call instructions. Call 1-800-395-2612 and we will give you a date for your business.
How do representatives know how to handle my calls?
We build your account from your instructions. When your call rings in, your script and rules appear on the representative’s screen, so every representative on every shift handles it the same way.
Can I keep my number?
Yes. You can forward your existing office line or cell phone to us, or we give you a local or toll-free number to advertise.
What happens with an urgent call?
You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.
Can you answer only after hours, or only when we’re busy?
Yes. Forward your line to us whenever you want calls answered: nights and weekends, lunch, holidays, or when your staff can’t pick up. You pay for the minutes our representatives spend on your calls.
Hear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.