Property management answering service

A property management answering service tenants can count on

Maintenance emergencies routed to the right vendor or manager, any hour. Routine requests logged for your team. Tenants hear a calm, consistent answer every time.

See plans and pricing

Call 1-800-395-2612

Nationwide. Plans from $75 per 4 weeks; under $1 a minute on our Business plan. No long-term contract.

New message3:27 AM

Apartment community · after hours

Tenant in unit 214 reports water leaking from the ceiling into the bathroom. Water shutoff instructions given per your script. On-call maintenance called at 3:28 AM; responding.

Emergency · dispatchedCall recorded

Example

1987Answering calls since

24/7/365Live human representatives, nights and holidays

NationwideEvery service, in all 50 states

100% U.S.Human representatives, never offshore

English & SpanishBilingual on every plan

Calls we handle for you

Your rules decide what is an emergency at each property, and who gets called for it.

After-hours maintenance emergencies
Lockouts
Routine maintenance requests
Leasing and showing inquiries
Noise and parking complaints
Vendor and owner calls

How urgent calls reach you

A representative answers in your company’s name and identifies the property and unit.
Emergency by your rules? Your on-call maintenance tech, vendor or manager is reached and the issue is passed on.
Not an emergency? The request is logged and sent to your office for the morning.
Every call is recorded, so you have a record of what the tenant reported and when.

Why clients trust us with these calls

Answered in seconds

Most calls are answered within three rings, 24 hours a day.

Dispatch until someone answers

If your on-call person doesn’t respond, the representative keeps working your list until someone does.

Storm-ready and secure

Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.

Every call recorded

Recordings and time-stamped logs show exactly what was said and when your crew was reached.

What it costs

Plans run from $75 to $999 per 4-week billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.

One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.

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Why CallNET

Live human representatives in the U.S., 24/7/365
Family-owned and answering calls since 1987
Your script on every call, every shift
Every call recorded
English and Spanish on every plan
No extra fees for transfers, patching or dispatch

Questions

Can you handle several properties with different rules?

Yes. Each property can have its own greeting, emergency rules and contacts.

What happens with an urgent call?

You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.

How much does an answering service cost?

Our plans run from $75 to $999 per 4-week billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.

Are your representatives real people in the United States?

Yes. Calls are answered live by trained representatives at our call center in Wilmington, North Carolina, with U.S. based backup representatives for overflow and storms. We do not use AI to answer calls, and we never send calls overseas.

Is there a contract?

No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.