Virtual receptionist
A virtual receptionist service with real people
A trained receptionist answers every call in your company’s name, takes messages, transfers calls and handles requests, without the cost of a full-time hire. Live US representatives, 24/7.
Nationwide. Plans from $75 per 28 days; under $1 a minute on our Business plan. No long-term contract.
Message to your preparer12:35 PM
Accounting firm · weekday
Client called about an extension filing; asked for a callback from their preparer this afternoon. Number confirmed. Message emailed and texted to the preparer at 12:36 PM.
Message · deliveredCall recorded
Example
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% USHuman representatives, never offshore
BilingualEnglish and Spanish on every plan
Calls we handle for you
Callers hear a professional receptionist. You get your time back.
- Greeting callers in your company’s name
- Live call transfers to you or your staff
- Detailed messages with callback numbers confirmed
- Appointment and callback requests
- Answers to common questions from your script
- Lunch, overflow and after-hours coverage
How it works
- Tell us how to answer: greeting, questions, who takes which calls.
- Forward your line all day or when you’re busy.
- A receptionist answers, transfers or takes a message by your rules.
- Messages reach you by text, email or your online account.
Why clients trust us with these calls
Answered in seconds
Most calls are answered within three rings, 24 hours a day.
Dispatch until someone answers
If your on-call person doesn’t respond, the representative keeps working your list until someone does.
Storm-ready and secure
Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.
Every call recorded
Recordings and time-stamped logs show exactly what was said and when your crew was reached.
What it costs
Plans run from $75 to $999 per 28-day billing cycle, with 50 to 1,000 minutes included. Most businesses start on Standard or Business.
One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.
Why CallNET
- Live human representatives in the US, 24/7/365
- Family-owned and answering calls since 1987
- Your script on every call, every shift
- Every call recorded
- Bilingual: English and Spanish on every plan
- No extra fees for transfers, patching or dispatch
Questions
How is this different from an AI receptionist?
A person answers. They can handle an upset caller, an unusual request or an emergency, and follow your rules for escalating it.
How much does an answering service cost?
Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
How fast can we start?
Most accounts are answering within 48 hours of sending us their call instructions. Call 1-800-395-2612 and we will give you a date for your business.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.
Other businesses we answer for
Law firms
New-client intake by your script; urgent matters to the attorney on duty.
How we answer
Medical practices
Every specialty: on-call paging by your protocol, refill and appointment requests.
How we answer
Property management
Maintenance emergencies routed to the right vendor or manager.
How we answer
Overflow and call centers
Extra trained representatives for busy hours, peak season and backup.
How we answerHear what a real CallNET call sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.