Water utility answering service

An answering service for water utilities and municipalities

Outage reports, main breaks, low pressure and boil-water questions answered by a trained person 24/7. Emergencies reach your on-call crew by your rules; routine service requests are logged for your office.

See plans and pricing

Call 1-800-395-2612

Nationwide. Plans from $75 per 4 weeks; under $1 a minute on our Business plan. No long-term contract.

New message4:33 AM

Water utility · after hours

Resident reports water bubbling up through the pavement at Oak St and 3rd Ave; street starting to flood. On-call crew supervisor called at 4:34 AM; crew dispatched.

Main break · crew dispatchedCall recorded

Example

1987Answering calls since

24/7/365Live human representatives, nights and holidays

NationwideEvery service, in all 50 states

100% U.S.Human representatives, never offshore

English & SpanishBilingual on every plan

Calls we handle for water utilities

When a main breaks, call volume spikes in minutes. We scale up and answer every caller.

Main breaks and leaks
Outages and low-pressure reports
Boil-water notice questions
Sewer backups and overflows
Meter and billing questions after hours
Start, stop and transfer service requests
Storm and hurricane call surges

Utilities we answer for

Municipal water departments
County water and sewer authorities
Private water companies
Rural water systems
Wastewater and sewer districts
Public works departments

How urgent calls reach you

A representative answers in your utility’s name with your approved script.
Emergency? Your on-call operator or crew supervisor is reached by your rules.
Known outage? Representatives give callers your approved update, so your crew can work instead of answering phones.
Every report is logged with address, time and callback, and every call is recorded.

Why utilities trust us with these calls

Answered in seconds

Most calls are answered within three rings, 24 hours a day.

Dispatch until someone answers

If your on-call person doesn’t respond, the representative keeps working your list until someone does.

Storm-ready and secure

Our secure cloud call system keeps running when weather knocks others offline, so your calls still get answered.

Every call recorded

Recordings and time-stamped logs show exactly what was said and when your crew was reached.

What it costs

Plans run from $75 to $999 per 4-week billing cycle, with 50 to 1,000 minutes included. Utilities often choose Pro or Executive to cover storm-season surges.

One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.

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Why CallNET

Live human representatives in the U.S., 24/7/365
Family-owned and answering calls since 1987
Your script on every call, every shift
Every call recorded
English and Spanish on every plan
No extra fees for transfers, patching or dispatch

Questions

Can you handle a surge of calls during an outage?

Yes. During a main break or storm, more representatives answer your line, and callers hear your approved update instead of a busy signal.

Can you post outage updates you send us?

Yes. Send us the update and representatives use it on every call until you change it.

How much does an answering service cost?

Our plans run from $75 to $999 per 4-week billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.

Is there a contract?

No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.