Hospice answering service
A hospice answering service families can lean on at 3 a.m.
When a family calls your hospice in the middle of the night, a calm, trained person answers, takes care with every word, and reaches your on-call nurse by your rules. Death calls, symptom crises and medication questions are never left on voicemail.
We sign your Business Associate Agreement. Answering hospices 24/7/365.
New message3:06 AM
Hospice · after hours
Daughter reports her father’s breathing has changed and he seems uncomfortable. Callback confirmed. On-call RN paged at 3:07 AM; RN called the family at 3:11 AM.
Urgent · RN reachedCall recorded
Example
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% U.S.Human representatives, never offshore
English & SpanishBilingual on every plan
Calls we handle for hospices
Hospice calls need patience and care. Our representatives are trained to slow down, listen, and get the right clinician on the phone.
- Death and pronouncement calls
- Symptom and pain crises
- Medication and supply questions
- On-call RN and chaplain paging
- Family questions and messages
- New referrals and admissions inquiries
- Funeral home and facility calls
Hospice and palliative organizations we serve
- Hospice agencies
- Palliative care programs
- Inpatient hospice units
- Nonprofit and community hospices
- Multi-county hospice networks
- Bereavement lines
How urgent calls reach your on-call team
- A representative answers in your hospice’s name, calmly and without rushing.
- Death or crisis call? The on-call nurse is paged immediately and the family is told when to expect a call.
- No response? The representative works your escalation list, then your clinical manager, until someone is reached.
- Every call is logged and recorded with time stamps for your documentation.
Why clients trust us with these calls
We sign your BAA
Send us your organization’s Business Associate Agreement and we sign and return it before your first call.
Encrypted messaging
Patient details can go through miSecure, encrypted two-way messaging for health information.
Trained for clinical calls
Representatives are trained on on-call protocols and on calm, compassionate handling of patients and families.
Every call recorded
Recordings and time-stamped logs show exactly what was said and when your staff was reached.
What it costs
Plans run from $75 to $999 per 4-week billing cycle, with 50 to 1,000 minutes included. Hospices with steady overnight volume often choose Business or Pro.
One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.
Why CallNET
- Live human representatives in the U.S., 24/7/365
- Family-owned and answering calls since 1987
- Your script on every call, every shift
- Every call recorded
- English and Spanish on every plan
- No extra fees for transfers, patching or dispatch
Questions
Can your representatives handle death calls?
Yes. Representatives follow your protocol for death and pronouncement calls, page your on-call nurse immediately, and tell the family when to expect a call.
Do you sign Business Associate Agreements?
Yes. Send us your organization’s Business Associate Agreement and we sign it and return it before we answer your first call. Patient messages can go through miSecure encrypted messaging, an add-on.
What happens with an urgent call?
You decide what counts as urgent and who gets reached. The representative follows your rules: page or text your on-call person, patch the caller through, or keep trying the next contact until someone answers.
How much does an answering service cost?
Our plans run from $75 to $999 per 4-week billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.
Other businesses we answer for
Home health
Patient and caregiver calls, visit changes and on-call clinician paging.
How we answer
Medical practices
Every specialty: on-call paging by your protocol, refill and appointment requests.
How we answer
Dental offices
Emergencies screened for the dentist on call; appointment requests logged.
How we answer
Overflow and call centers
Extra trained representatives for busy hours, peak season and backup.
How we answerHear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.