Answering Service FAQs

Read Our FAQs Below To Learn How Our Answering Services Save You Time & Money

Do I need to sign a contract?

No, CallNET services are based on a month to month agreement.

Does CallNET offer 24×7 live answering?

Yes, our call centers operate 365 days a year, 24 hours a day.

Can I advertise the local or toll free number CallNET gives me?

Yes, we provide you with either a local or toll free number. You can advertise this number and calls will be directed to us. This is the preferred method if you plan on having us answer all of your calls 24 hours a day.

Can I forward my existing office line or cell phone to CallNET?

Yes, you can forward any existing number to your private account phone number we assign you.

How do CallNET operators know how to handle my calls?

CallNET uses proprietary technology to script your account so when your calls come to us your script and detailed instructions are displayed on the screen for the operator. This ensures that we can act as a professional extension of your business.

How does the ALL INCLUSIVE billing work?

This base fee for each CallNET plan includes all features. Unlike other services, CallNET will not nickel and dime you with “hidden fees” after charging a low monthly rate, and then surprise you with with the extra hidden fees when you get your bill. Examples of these “hidden fees ” you can expect from other services are: charging extra for each call transfer/dispatch, patching, order taking, paging, voicemail, faxes and even charging extra to dispatch your messages! The extra fees can go on and on. With CallNET , there are no surprises.

Is there an extra charge for “patching”?

No, CallNET does not believe in nickel and dimming our customers, therefore there are no extra charges for patching calls.

How long has CallNET been in business?

CallNET has been in business since 1987.

Does CallNET outsource your call centers overseas?

No, all of our call centers are proudly located here within the United States.

What billing increment of billing does CallNET use?

All live answering accounts are billed on six second increments.

Will my phones always be answered by a live operator or will they be put on hold first?

All calls are answered by a live agent 24 hours per day. We pride ourselves on having one of the lowest hold times in the industry.

How does the Auto Attendant feature option work?

This added service provides your callers with an automated greeting that will play before your calls come to our live operators. You can customize this greeting so your callers have multiple menu options to choose from. These menu options can be setup to just let callers leave messages, hear recorded information or be transferred to anyone including our operators.

This option is a great way to cut the costs of the live answering minutes and sound like a Fortune 500 Company.