Medical answering service
A medical answering service for every kind of practice
Family medicine, pediatrics, OB/GYN, specialists, urgent care, surgery centers. Patients reach a trained human representative in the US after hours, at lunch or when the front desk is full. Urgent calls go to your on-call provider by your protocol; everything else is a clean message by morning.
HIPAA-compliant. We sign your Business Associate Agreement. Under $1 a minute on our Business plan.
Message to your on-call provider11:42 PM
Family medicine practice · after hours
Parent reports a child with a fever of 103 and a stiff neck. On-call provider paged at 11:43 PM and patched through to the caller.
Urgent · patchedCall recorded
Example
1987Answering calls since
24/7/365Live human representatives, nights and holidays
NationwideEvery service, in all 50 states
100% USHuman representatives, never offshore
BilingualEnglish and Spanish on every plan
What a doctor’s answering service does
A doctor’s answering service answers your practice’s calls after hours, follows your on-call protocol to reach the physician on call, and delivers every message by text, email or secure app. CallNET’s trained US-based representatives have done this 24/7 since 1987. We are HIPAA-compliant and sign your Business Associate Agreement before the first call. Plans start at $75 per 28 days; the Business plan is under $1 a minute.
Calls we handle for you
We follow your protocol, not a guess. You decide which calls wake the on-call provider and which wait for the morning.
- After-hours patient calls
- On-call provider paging and patching
- Prescription refill requests
- Appointment requests and cancellations
- Hospital and lab calls for the provider on call
- Lunch-hour and overflow answering
- New-patient inquiries
Every kind of medical practice
Each practice gets its own script, on-call schedule and escalation rules.
- Family and internal medicine
- Pediatrics
- OB/GYN and midwifery
- Orthopedics
- Cardiology
- Oncology
- Neurology
- Gastroenterology
- Urology
- Dermatology
- ENT
- Ophthalmology
- Behavioral health
- Physical therapy
- Urgent care
- Surgery centers
- Hospitals and physician groups
- Dialysis and infusion centers
How urgent calls reach you
- A representative answers in your practice’s name and follows your script for the type of call.
- Urgent by your rules? The representative pages, texts or calls your on-call provider and can patch the caller through.
- No answer? The representative keeps working your escalation list until someone responds.
- Everything is logged. Messages go to your team by text, email or fax and stay in your online account. Every call is recorded.
Why clients trust us with these calls
We sign your BAA
HIPAA-compliant. Send us your organization’s Business Associate Agreement and we sign and return it before your first call.
Encrypted messaging
Patient details can go through miSecure, encrypted two-way messaging for health information.
Trained for clinical calls
Representatives are trained on on-call protocols and on calm, compassionate handling of patients and families.
Every call recorded
Recordings and time-stamped logs show exactly what was said and when your staff was reached.
What it costs
Plans run from $75 to $999 per 28-day billing cycle, with 50 to 1,000 minutes included. Practices with steady after-hours volume often choose Business: 220 minutes for $219, under $1 a minute.
One-time $50 setup. Refundable deposit equal to one plan rate. One-month minimum, then month to month.
Why CallNET
- Live human representatives in the US, 24/7/365
- Family-owned and answering calls since 1987
- Your script on every call, every shift
- Every call recorded
- Bilingual: English and Spanish on every plan
- No extra fees for transfers, patching or dispatch
Questions
Do you work with on-call schedules?
Yes. Send us your on-call calendar and we route urgent calls to the provider on duty. Changes for holidays and swaps are made as you send them.
Do you sign Business Associate Agreements?
Yes. CallNET is HIPAA-compliant. Send us your practice’s Business Associate Agreement and we sign it and return it before we answer your first call. Patient messages can go through miSecure encrypted messaging, an add-on.
Are your representatives real people in the United States?
Yes. Calls are answered live by trained representatives at our call center in Wilmington, North Carolina, with US-based backup representatives for overflow and storms. We do not use AI to answer calls, and we never send calls overseas.
How much does an answering service cost?
Our plans run from $75 to $999 per 28-day billing period, with 50 to 1,000 minutes included. Extra minutes are $1.05 to $1.25 depending on the plan. There is a one-time $50 setup fee and a refundable deposit equal to one plan rate.
Is there a contract?
No long-term contract. There is a one-month minimum, then service continues month to month. Give 30 days’ written notice to cancel and your deposit is returned once your account is paid in full.
Other businesses we answer for
Dental offices
Emergencies screened for the dentist on call; appointment requests logged.
How we answer
Hospice
Families reach a calm person at 3 a.m.; the on-call nurse is reached by your rules.
How we answer
Home health
Patient and caregiver calls, visit changes and on-call clinician paging.
How we answer
Overflow and call centers
Extra trained representatives for busy hours, peak season and backup.
How we answerHear what a real answering service sounds like.
Call our sales line and a person picks up. Or tell us about your calls and we will come back with a plan and an estimate of your first bill.