Helping Businesses Grow Since 1987
At CallNET Answering Service, we believe every call matters. For over 35 years, we’ve been the voice behind thousands of successful businesses across America, ensuring that no opportunity goes unanswered and every caller receives the professional attention they deserve.
Our Mission
We empower businesses to focus on what they do best by providing exceptional telephone answering services that enhance customer experience, maximize efficiency, and drive growth. Our dedicated team works as a seamless extension of your business, handling your calls with the same care and attention you would yourself.
Founded In Wilmington, North Carolina
The CallNET Difference
100% U.S. Based Support
Every call is answered by our professional Customer Service Representatives based at our headquarters in Wilmington, North Carolina. We never outsource your calls overseas.
24/7/365 Availability
Your business never sleeps, and neither do we. Our team is ready to answer your calls any time of day or night, including weekends and holidays.
Cost-Effective Solutions
Our services provide the benefits of a full receptionist team at a fraction of the cost of hiring in-house staff, allowing you to redirect resources to growing your business.
Customized Call Handling
We work closely with you to understand your business and develop personalized scripts and protocols that reflect your unique brand voice and customer service standards.
Flexible Plans
Whether you’re a solo entrepreneur or a growing company, our scalable plans adapt to your needs. Pay for what you use and adjust as your business evolves.
Never Miss An Important Call Again
CallNet offers professional and affordable 24-hour answering services, ensuring a quality experience for your clients on every call. Our team of virtual receptionists is always available to answer calls and provide accurate information about your business, elevating your company without the high costs and commitments of managing your own client service department.
Our Services
- Live Call Answering – Professional, courteous responses to every inquiry
- Message Taking & Delivery – Accurate recording and prompt relay of important information
- Appointment Scheduling – Seamless calendar management integrated with your systems
- Order Processing – Secure handling of customer transactions
- Virtual Receptionist Services – Create the impression of a fully-staffed office
- Emergency Dispatch – Immediate routing of urgent calls according to your protocols
- Overflow Call Handling – Support during high-volume periods or staff shortages
Our Team
The heart of CallNET is our exceptional team of Customer Service Representatives. Each CSR undergoes rigorous training in professional communication, customer service excellence, and industry-specific knowledge. When your customers call, they’re greeted by friendly, articulate professionals who truly care about representing your business well.
We understand that when someone calls your business, that interaction shapes their perception of your company. That’s why we treat every call as an opportunity to strengthen your customer relationships and enhance your reputation. Our commitment to excellence, attention to detail, and dedication to your success drive everything we do.
TRUSTED BY
Earning 5 Star Reviews Since 1987
MEMBERSHIPS & CERTIFICATIONS
